See if you can find your answer here first! As we get a large amount of emails, we try to make quality customer service our priority! This will help speed up the process. Thank you all for the support!
Customer Service : If your question is not answered in the FAQ below or have a customer service need, send us a message on the right. We will get back to you as soon as possible. Note that we are staffed Monday - Friday.
Product Reviews/Samples: As much as we would like to, we do not have the production inventory to send free product or samples at this time. We may add a sample pack option in the future.
International Shipping: Currently we are not able to ship outside the United States, other than Canada. If you choose to order to Canada please click here to read the shipping process ahead of time before doing so.
Retail & Wholesale: Since we make every order fresh after it is placed, we do not currently sell wholesale or ship to retail stores. All orders are shipped direct to consumer at this time.
Can I make an order now but have it shipped at a later date? Yes certainly. We have customers do that all the time! Simply write in the special instructions which date you want to receive your order. We will hold the label and ship the order to arrive as close to the requested future date as possible.
My Order Said it Shipped But There is No Update on The Tracking Number: All orders are made fresh, so when we add your label to the production line you will receive an automatically generated tracking number. The tracking number isn't live yet, but after your order is complete on the production line and shipped, it will begin working.
I placed an order but did not get a confirmation email in my inbox. Our confirmation emails are all automated, so if it is not in your inbox it is very possible that it may have been filtered into your spam folder. Be sure to look through there and you should find it!
Can You Bake the Cookie Dough? Our cookie dough is designed and engineered to be enjoyed right from the jar in its creamy and delicious state. It is not designed to bake. Our recipe removes the potentially dangerous raw egg, removes all dairy, avoids gluten, and chemical leaveners which, in normal cookie dough, acts as the rising agent. Our flour is heat-treated to ensue the highest quality raw dough. We are passionate about making great, safe, creamy, edible cookie dough that you can enjoy with a spoon anytime, add as a food topper, or mix in with your oatmeal/treat bowls/shakes/pancakes.